Effective date: 22 June 2026
Website: https://fondo.one | Company: Fondo Capital Pte. Ltd.
This Refund Policy explains how refunds are handled for paid products and services purchased through the Fondo website, operated by Fondo Capital Pte. Ltd. (“Fondo”, “we”, “us”, or “our”).
Payments are processed by our authorized reseller and Merchant of Record, Paddle. Refunds are issued through Paddle in accordance with the terms below.
1. Scope
This Refund Policy applies to paid products and services purchased through the Fondo website, including the Property Documentation Report. It does not apply to third-party property purchases, financing transactions, or any goods or services not sold directly by Fondo Capital Pte. Ltd. ("Fondo", "we", "us", or "our").
2. Merchant of Record
Payments for our paid products and services are processed by Paddle.com Market Limited and its affiliates ("Paddle"), our authorized reseller and Merchant of Record. Refunds are therefore issued through Paddle. Paddle's full Refund Policy is available at https://www.paddle.com/legal/refund-policy.
3. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on paid products and services purchased through the website. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.
Where a service (such as the Property Documentation Report) has already been fully delivered, we may, at our discretion, decline a change-of-mind refund. In cases of a materially defective, incorrect, or undelivered service, a full refund will be provided within the 30-day period.
4. How to Request a Refund
To request a refund, please either:
Visit paddle.net, locate your order using the email address used at checkout, and submit a refund request; or
Contact us at hello@fondo.one with your order reference, the email address used at checkout, and a brief description of the reason for the refund request.
We will review the request and coordinate with Paddle to process eligible refunds.
5. Processing Time
Approved refunds are processed by Paddle to the original payment method. Depending on the payment method and issuing bank, it may take several business days for the refunded amount to appear on your statement.
6. Subscription Cancellations
We do not currently sell subscription products. If subscription products are introduced in the future, cancellation and pro-rata refund rules will be described at the point of purchase and in an updated version of this Refund Policy.
7. Contact
For questions about this Refund Policy, please contact:
Fondo Capital Pte. Ltd. Email: hello@fondo.one Address: 68 Circular Road, #02-01, 049422, Singapore